Shipping policy
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Shipping & Delivery
We deliver printed products throughout Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
Processing Orders
- Orders will only be processed after full payment is received and verified.
- Production begins once your artwork has been approved or accepted by ZapPrint.
- Production times vary depending on the product, quantity, and finishing requirements.
Delivery Time
- Delivery timelines shown on our website are estimates only.
- Actual delivery times may vary due to courier schedules, weather, public holidays, or other factors beyond our control.
- ZapPrint is not responsible for delays caused by third-party courier services.
Shipping Charges
- Shipping fees are calculated based on the delivery location, order size, and weight.
- Applicable shipping charges will be displayed during checkout.
Delivery Address
- Customers are responsible for providing a complete and accurate delivery address.
- ZapPrint is not liable for failed or delayed deliveries caused by incorrect address information.
Receiving Your Order
- Please inspect your order upon delivery.
- Any issues such as damaged, defective, or incorrect items must be reported to us within 7 days of receiving the order.
Returned or Failed Deliveries
- If an order is returned due to an incorrect address, failed delivery attempts, or refusal to accept the parcel, additional shipping charges may apply for re-delivery.